Licence agreement
This End User Licence Agreement (EULA) governs the use of the desktop application Coralia CRM (hereinafter, "the Application") provided by Joan Martínez Cervelló, Tax ID 38131415Z, with registered address at C/ Sant Pau 25, 08330 Premià de Mar (Barcelona), Spain, contact email [email protected] (hereinafter, "the Provider"). By downloading, installing or using the Application, the user (hereinafter, "the User") agrees to be bound by these terms. If the User does not accept them, they must refrain from installing or using the Application.
Coralia CRM is a locally executed desktop software tool . The Provider supplies only the technical infrastructure for managing data on the User's device, having no central storage servers, no telemetry and no remote access whatsoever to the customer databases entered by the User.
Consequently, all data recorded by the User is stored exclusively on the hard drive of their own device and under their sole control.
With respect to the end-customer data that the User stores in the Application, the User is the sole Data Controller within the meaning of the GDPR. The Provider is neither controller nor processor of that data, since it never accesses it.
Given that business notes may include information about allergies, skin conditions or other circumstances capable of being regarded as special categories of data (health data, art. 9 GDPR), the User assumes the obligations that the rules impose on the data controller (informing their customers, legal basis, security, etc.). The technical allocation of responsibilities is as follows:
| Area | What the Provider supplies | The User's responsibility |
|---|---|---|
| Security of the local file | A standard local database format and, where applicable, an optional encryption / "security vault" feature in advanced stages of the product. | Protecting physical and logical access to their operating system (Windows/macOS) with strong passwords or biometric authentication. |
| Backups | Export and import functionality in JSON format to make manual backups and migration easier. | Making regular backups to external storage or a private cloud under their control. |
| Loss through reformatting or hardware failure | The Provider cannot recover local information in the event of deletion, hardware damage or system reinstallation (it holds no copy). | Keeping the exported JSON files so they can be re-imported after a reformat or a change of device. |
The Provider is liable for the conformity of the digital content in accordance with articles 115 et seq. of the Spanish Consolidated Text of the General Act for the Defence of Consumers and Users (TRLGDCU). In particular, the Provider is liable for defects in the software code itself (errors preventing its execution or normal operation as described).
Within the limits permitted by law, the Provider shall not be liable for damage or data loss arising from: negligent or improper use of the device by the User; a lack of security measures on their operating system; the absence of backups; theft, hacking, loss, reformatting or failure of the User's device; or force majeure.
The Provider grants the User a personal, non-exclusive and non-transferable licence to install and use the Application in accordance with these terms. The Pro version enables additional features by means of a licence key.
The following are prohibited: reselling, sublicensing, renting or distributing the Application or the licence keys; reverse engineering, decompiling or disassembling the software except to the extent mandatorily permitted by law; and removing or altering intellectual property notices.
The number of devices per licence may be limited by means of a technical device identifier, as described in the Privacy Policy.
The Pro licence is purchased through the payment gateway indicated at the time of purchase (Lemon Squeezy), which acts as merchant of record and handles payment collection and VAT.
If the Application has been obtained through an app store (for example, the Microsoft Store), the download and installation are additionally subject to that platform's terms. This EULA is entered into solely between the User and the Provider: the store operator is not a party to this agreement and assumes no liability whatsoever for the Application, its maintenance or its support.
Where the User acts as a consumer, they have a right of withdrawal of 14 calendar days from the date of purchase, without needing to give reasons and without any penalty, in accordance with articles 102 et seq. of the Spanish Consolidated Text of the General Act for the Defence of Consumers and Users (TRLGDCU).
To exercise the right of withdrawal, it is enough to notify us within that period by writing to [email protected] or through the payment gateway itself. Once the notice is received, the amount paid will be refunded using the same means of payment used for the purchase, without undue delay.
The Provider may release updates and security patches. Some features may evolve or be modified in order to maintain the conformity of the product. The Provider does not guarantee future compatibility with operating system versions that are no longer supported by their manufacturers.
The Application, its source code, design, interfaces and trade mark belong to the Provider and are protected by intellectual and industrial property law. The licence does not transfer ownership of the software, but only a right of use on the terms described here.
Breach of these terms entitles the Provider to terminate the licence. Following termination, the User must cease using the Application. In any event, the User retains control and ownership of the data stored locally on their device.
This agreement is governed by Spanish law. Where the User acts as a consumer, the Courts of their place of residence shall have jurisdiction, in accordance with consumer protection legislation.